![]() ![]() Webex Calling Migration and Testing Webinar Come and see our Cisco Certified Endpoint Management Solutions for CUCM and Webex Calling. The UnifiedFX team are delighted to announce they will be exhibiting at Cisco Live 2023 in Las Vegas from June 4 – 8 at stand 9305. PhoneView Cisco Phone Remote Control Technical Videos PhoneView is compatible with the widest range of Unified Communications Manager versions and Cisco IP Phones.Ī full list of tested CUCM versions / Phone models can be found on our primary PhoneView product page here. ![]() If you intend to use functionality beyond the free capabilities included in PhoneView you will required a license key, if you wish to evaluate PhoneView with more than 50 phones simply complete the PhoneView Trial Request and we will issue you with a trial license key. Note: PhoneView can manage 10,000+ phones at once, however if managing more than 5000 phones additional RAM is recommended. To run PhoneView you will need a minimum specification which you can find on our primary PhoneView product page here. It's best practice to use an IP Address instead of a hostname.if both URL’s are not accessible through the browser.Welcome to the download page for PhoneView – Cisco Phone Remote Control Software ![]() * Restart phoneview and try to take a screenshot again. * Group > Edit > Advanced > Advanced > Click Enable HTTPS > Click Test > Click Update. If phones configured to only accept "HTTPS" connections, follow the below steps If the above credentials does not authenticate,ensure the end user has the device associated. Addition to this confirm the Authentication URL of the phone(s). NOTE: When prompted for credentials, provide the End User credentials used while configuring PhoneView. If the device ip address is 192.168.1.12 the URL will be as follow “” Request a manual screenshot using a web browser.Į.g.The above error message suggests that the end user account configured in phoneview failed to authenticate the device to request screenshot(s). “Command (Cmd:Screenshot)sent to device (Device Name) using thread(Thread name) with response Phone User(UserName)authentication error " This could be due to an authenticating issue between the device and the application. If the phone is accessible from PhoneView application and unable to retrieve screenshots. Confirm the device(s) are associated to the end user account configured in PhoneView.Wait for a while, until the activity log confirms " group updated successfully" " Group" tab in Phoneview > " Update" > Choose the Group Name the phones " Group to update" If the IP Address does not match in CUCM and Phoneview, user could update the IP Address of the Device(s) in Phoneview by performing the following steps. Once this option is enabled PhoneView automatically updates the screenshot on all the phones in Application.Ĭonfirm the IP Address of phone(s) matches in both C UCM and Phoneview. Enable Automatic screenshots on entire phone estateĬlick on the Phone Screenshot drop down button on toolbar > Enable the Automatic Screenshot option.Select device > Right click on the selected phone > Click Enable Automatic screenshot option.Įnable this option on required device(s) for Automatic screenshots updates. Enable Automatic screenshot on selected device(s).Select device(s) > Click “Phone Screenshot” button on the toolbar Manual screenshots on single or collection of devices.user could capture screenshot manually, enable Automatic Screenshot on selected device(s) or entire phone estate. There are 3 ways to capture screenshots in PhoneView. If all the prerequisites are taken care already ,Please restart the device and try again for the Screenshot in Phoneview. Phone(s) should be accessible from PhoneView installed PC.Phone(s) should be associated with the end user account configured in PhoneView.Phone(s) "Web Access" property should be enabled. ![]()
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