![]() ![]() Of accountants and bookkeepers who have avoided or delayed awkward client conversations, two in five say consequences include loss of potential income for the business, with 35% citing cash flow pressures. On average, accountants and bookkeepers estimate that out-of-scope work that hasn’t been fully billed is costing their accounting and bookkeeping firms $6,386 each month-or roughly $76,636 each year. Putting off awkward and uncomfortable talks with clients has a significant financial implication for the business, particularly in a high-inflationary environment, the study found. And about two in five accounting and bookkeeping professionals also admit they manage increases in scope by just absorbing the increased time and costs themselves. In some cases, accountants and bookkeepers avoid having awkward talks with clients altogether, with nearly two in five going as far as to write off an entire or part of an invoice for work completed. A third of accountants and bookkeepers say they lack the confidence to confront clients, as well as the right information about the agreed-upon scope of work and the skills to negotiate with their clients. But many accounting and bookkeeping professionals shy away from having these tough talks with clients-and it is costing their businesses a lot of money.Įighty-nine percent of accountants and bookkeepers say they have delayed or avoided having an awkward conversation with a client, with two-thirds saying they were trying to maintain or improve the client relationship. ![]()
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